MTN *******LY CHARGING ME FOR A "RECURRING DATA BUNDLE" I NEVER AGREED TO!!!

Account No: BA***

In approximately May 2021 I got a call from an MTN agent to upgrade my Data contract from R99 to R109 per month all inclusive for 10GIGS a month. I agreed, asked the agent to confirm that is the TOTAL amount I would be paying, to which they agreed.

July 2021 I start magically getting charged R139 ex vat ONTOP of the agreed contract rate for a 1GIG recurring DATA bundle.

1. Noone at MTN can assist me in giving proof where I agreed to this extra 1GIG data bundle - why in heavens would I pay R139 for 1GIG when I get 101GIGs for R109 per month!!!??? 2. MTN cannot cancel the bundle, their system is not allowing them to???? 3. I have tried to cancel it myself by dialing *136*5#ok and select option 1 to cancel - then I went into a store to sort out the account as it was blocked because it was in arrears, STILL the DATA bundle is on my account, the guy in store cancelled the data bundle - NOPE - Call MTN and they tell me it is still on my account, they cannot cancel it - SALES put it on my account???? 4. I finally get a response telling me that I am being charged a PRORATA because of the account being transferred from previous owner to new owner????? I am and always have always been the owner of this account??? 5. Now it is going to take your billing department 5 working days to respond all the while I am charged for something I never ordered.

I want answers please! How am I being charged for something I never agreed to and noone at MTN can help me? Not in store, not on the phone and certainly not over e-mail. I have exhausted all options.

I want proof where I asked for this 1GIG data bundle to be charged? I want a credit to my account for all the money I have paid over already.

I want answers!!!