hC
helen C
1 reviews | Active since Sept 2014
18 Apr 2020, 11:45
MTN ******* DEBITING AND UNRESPONSIVE
MTN *******LY DEBITED MY ACCOUNT WHICH HAS A R0 BALANCE. I SPOKE TO ALICE VAN DER MERWE ON THE 15TH APRIL. SHE SAID SHE WILL SORT IT OUT, CANCEL THE CONTRACT AND MIGRATE THE NUMBER. IT IS NOW THE 18TH APRIL. I AM STILL WAITING FOR THIS TO HAPPEN! SHE SAID SHE WOULD EMAIL TO CONFIRM I WOULD NOT BE DEBITED IN MAY. STILL NO EMAIL. WHAT IS WRONG WITH YOU MTN AND ALICE VAN DER MERWE?
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Replies (3)hC
helen C's updateReviewer Update
18 Apr 2020, 12:29Good Day Alice
I am still waiting for that email you promised me this morning saying I would not be debited in May and that you are busy migrating the number to prepaid.
My email address is *** and my phone number is ***.
You already have the above so I have no idea what the problem is!
I am still waiting for that email you promised me this morning saying I would not be debited in May and that you are busy migrating the number to prepaid.
My email address is *** and my phone number is ***.
You already have the above so I have no idea what the problem is!
hC
helen C's update18 Apr 2020, 12:29
Reviewer Update
Good Day Alice
I am still waiting for that email you promised me this morning saying I would not be debited in May and that you are busy migrating the number to prepaid.
My email address is *** and my phone number is ***.
You already have the above so I have no idea what the problem is!
I am still waiting for that email you promised me this morning saying I would not be debited in May and that you are busy migrating the number to prepaid.
My email address is *** and my phone number is ***.
You already have the above so I have no idea what the problem is!
hC
helen C's updateReviewer Update
18 Apr 2020, 13:55Thank you for getting back to me Alice and for replying via email.
It is greatly appreciated.
Will contact you on the 11 June.
It is greatly appreciated.
Will contact you on the 11 June.
hC
helen C's update18 Apr 2020, 13:55
Reviewer Update
Thank you for getting back to me Alice and for replying via email.
It is greatly appreciated.
Will contact you on the 11 June.
It is greatly appreciated.
Will contact you on the 11 June.
MTN South Africa's replyOfficial
21 Apr 2020, 11:31Good day Helen ,
Thank you for the post , apologies for frustrations caused.
Alice has advised that she has been in touch via email to address the matter.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for the post , apologies for frustrations caused.
Alice has advised that she has been in touch via email to address the matter.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,
MTN South Africa's reply21 Apr 2020, 11:31
Official
Good day Helen ,
Thank you for the post , apologies for frustrations caused.
Alice has advised that she has been in touch via email to address the matter.
Regards
Kagiso Monyatsi
MTN Complaints
Thank you for the post , apologies for frustrations caused.
Alice has advised that she has been in touch via email to address the matter.
Regards
Kagiso Monyatsi
MTN Complaints
Best regards,