MTN ******* debit order

MTN decided for no apparent reason to initiate without any reason to restart a debit order after 4 months of cancellation. I had to picked up the issue accidentally after 3 monthsby checking my bank account. It is impossible to directly deal MTN accounts department. Had to go to MTN shop a complain. They confirmed the the (*******) existence of the debit order. Had to specifically ask to cancel the debit order concerned otherwise they would have just left. Had to ask for reference number, name, etc. Looks like there are ****** in MTN's accounts department or they lost control of there admin. will see how quick they are with their refund.