MTN ******* BUSINESS PRACTICES

<p>In Dec 2015 i took out a contract at MTN trade route. I requested that a usage limit be placed on my account. Some month later i learned that my account was in arrears. I then enquired with MTN trade route. I spoke to Raeez, he said that he did requesta usage limit he does not know why it was not done. He then enquired with the head office they sent me logs he had received from HO reflecting data usage request. i asked who had requested this as i was the account holder, the could not tell me. I then asked a copy of my contract , was refered to a store. I then logged a query via the complaints line no response i then called again. on friday i dismally shocked to received a message from VVM stating that i owe +-R16000. A few legal implications, teh contract holder did not make usage limit request and very importantly how did an account go from R+6000 to +_r16000 in 2 months time when then lien was disconnected. INDUPLUM contravention. This is not teh 1st time i had issues with MTN the glen where a staff member signed my contract to have it process. Today i have received threat of CREDIT BUREAU'S. As far asi can escalate i will to have this matters resolved. this is ********. URGENT ATTENTION REQUIRED</p>