CE
Catherine E
1 reviews | Active since Apr 2015
08 Apr 2015, 12:51
MTN ******* Billing of Migration Fees
I renewed my 24 contract as per T's and C's at Nashua Mobile at end of Sept 2014 (3 months before expiry as always), to an MyChoice 100, received my new device, and all was good until MTN took over the MTN customers as per the the Termination/Sale of Nashua Mobile. 6 Months down the line MTN decided it was good to charge me R2800.00 odd \Migration"Fee. This was not part of"
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MTN South Africa's replyOfficial
24 Apr 2015, 14:00Hello catherine1@,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a request was logged to investigate the disputed fee and give feedback. The team dealing with this request has been asked to give it their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a request was logged to investigate the disputed fee and give feedback. The team dealing with this request has been asked to give it their urgent attention.
Regards
Mary
REQ:***
MTN South Africa's reply24 Apr 2015, 14:00
Official
Hello catherine1@,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a request was logged to investigate the disputed fee and give feedback. The team dealing with this request has been asked to give it their urgent attention.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a request was logged to investigate the disputed fee and give feedback. The team dealing with this request has been asked to give it their urgent attention.
Regards
Mary
REQ:***