MTN ******* action
It has now been a week that MTN has blocked my phone which I purchased privately and I am without service due to this fact and all they can say is "we are investigating" This is my phone and you have no right to block it. My business is losing money because of MTN. Unacceptable.
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MTN South Africa's replyOfficial
23 Aug 2019, 13:58Good Day Marius
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Our systems reflect that IMEI *** is already activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Our systems reflect that IMEI *** is already activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply23 Aug 2019, 13:58
Official
Good Day Marius
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Our systems reflect that IMEI *** is already activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Our systems reflect that IMEI *** is already activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,