MTN: ill-formed, mendacity fuelled ****mers

MTN has the worst billing and most *********** customer service representatives. I recharged with over 1 GB of data on at 02h30 on 1 January 2025 and within 5 minutes, I got a succession f messages informing me that my data had run out in increments within seconds of each other. I had only 3 apps in use, with two in the background and which are only active when WiFi is on. Upon calling their customer service line, the consultant, Asemahle Faleni, claimed that my background apps had consumed my data or that I was doing something intensive. When asked about the billing and consumption data, she claimed it would only be available in two hours. This was shocking given the assertions that my usage was the problem where there was no evidence of such on their end. Further, when asked about her name, she provided purely her name and not surname claiming POPIA as her reason. Given the context of being a customer facing representative, this is ludicrous and is made further so by the fact that both her name and surname were shared in a subsequent message. Not only do I want my money back from MTN but I implore you to teach your staff better when it comes to basic concepts around TCF; POPIA and how not to lie and make baseless and impossible assertions to customers. It is frankly embarrassing and infuriating. Rest assured that I will be escalating this further due to your poor handling of the matter.