1 reviews | Active since Aug 2016
Mtn ilanga mall
<p>Got the most worst service from mtn ilanga mall.</p> <p>1. I ordered a Samsung tab s2 and have been waiting a week. The sales man said it would be there on 19 August 2016. 23 August he said they have one in their hazyview branch and will fetch it. Now when I phoned they said they don't know when they will get it.</p> <p> </p> <p>2. I phoned mtn the Grove and the guy who answers was so rude he don't have any customer manners. </p> <p> </p> <p>3. I phoned the riverside mall branch and the sales man said I must come in and reapply as they can not help me.</p> <p> </p> <p>So almost 2 weeks of wasting my time between 3 branches.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,