MTN Ignoring Proof of Payment – No Data, No Refund, No Accountability

I am deeply disappointed and frustrated with MTN South Africa’s handling of my issue regarding four failed data bundle purchases made via their website on Friday 8 August 2025, using FNB bank. Despite the funds being successfully debited from my account, I have not received any data bundles, and MTN has repeatedly failed to resolve the matter. I have engaged with their support team on X (Twitter) since Friday, and every time I provide the requested documents, I am given the same reference numbers (INC*** and INC***) and told the issue has been escalated to support. No resolution. No timeline. No accountability. I have sent multiple emails to ***, including: My bank statement showing the transactions to MTN Screenshots of the payment confirmations A detailed explanation of the issue I even received a response from Stitch, (***y) the payment processor, confirming that the funds were cleared on their side, yet MTN continues to act as if I’m asking for charity, not demanding the rightful delivery of a paid service. Their response: “We will advise when we get feedback.” That’s not customer service—it’s stonewalling. I no longer want the data. I want a full refund of R812.00, and I will be leaving MTN permanently due to this unacceptable treatment. This experience has been: Emotionally draining Financially unfair Professionally embarrassing And inconvenienced me in all aspects of life.