SF
Stephen F
1 reviews | Active since Apr 2015
20 Apr 2015, 14:03
MTN ignoring Opt Out STOP Messages
I have repeatedly sent MTN the \STOP"Opt out message to stop them sending me sms messages about MTNQuizforMOOLA. They send me a standard message of acknowledgement and then a day later- (although there have been times when it was minutes later) they send me another one. I'm so annoyed with them for sending me so much spam that I'm thinking of going with another network after being with MTN for 15 years. """
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 May 2015, 11:02Hello SJF1973,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the marketing team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the marketing team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 11:02
Official
Hello SJF1973,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the marketing team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the marketing team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
