MTN ignoring insurance claim
I had a insurance claim with MTN insurance because my screen broke. Because they could not get me a lone phone as promised they asked me to get my phone repaired at any ifix and that they will compensate me accordingly. I have this commitment in writing. Since November 2015 I am trying to get my money back from MTN but with no luck. I just get no response from them.
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MTN South Africa's replyOfficial
13 Apr 2016, 10:14Hello pieterkoen,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the agents in question and the Insurance Department's management team to assist with getting the matter resolved amicably. Please look out for a call from the Insurance Department.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the agents in question and the Insurance Department's management team to assist with getting the matter resolved amicably. Please look out for a call from the Insurance Department.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply13 Apr 2016, 10:14
Official
Hello pieterkoen,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the agents in question and the Insurance Department's management team to assist with getting the matter resolved amicably. Please look out for a call from the Insurance Department.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the agents in question and the Insurance Department's management team to assist with getting the matter resolved amicably. Please look out for a call from the Insurance Department.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team