MTN ignores spend limit on account

<p>We went over our data limit by 4GB a few months ago for a 2GB data account, and were charged over R4000 even though a "self-service spend limit" of R500 was set on the account. Why was the data amount allowed to over by that much if a limit was set on the account?</p> <p>This is my wife's account. She has hours on calls with call centre agents who put her on hold for 30 minutes or more and then the call gets cut. My wife is almost in tears out of frustration in not getting the help she needs. On top of that, her other mobile number was also suspended even though she pays for that every month.</p> <p>She has had an account with MTN for over 14 years and she is treated like a second-rate citizen and not like the loyal customer that she has been!</p> <p> </p> <p>Please, can someone competent please contact her and get this matter sorted out?</p>