Mtn ignores requests to close expired account
Contract expired 10th April. Requested cancellation per email 13th April, automated response promises action within 5 working days. 21st April received email promising action within 3 business days.<br> Account still active. <br> 9th May again requested cancellation per email, same automated response. Same inaction, the account is still active and I have been billed again. <br> <br> Please stop lying to me and cancel this account.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 10:43Hello stephanjs2,
Apologies for the delayed response and inconvenience experienced,please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
Apologies for the delayed response and inconvenience experienced,please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
MTN South Africa's reply15 May 2015, 10:43
Official
Hello stephanjs2,
Apologies for the delayed response and inconvenience experienced,please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider
Apologies for the delayed response and inconvenience experienced,please note that the matter has been referred to. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:***.
Regards,
MTN Service Provider