WT
Willem T
1 reviews | Active since Aug 2013
03 Aug 2015, 09:11
MTN ignores legally binding requests
How do MTN keep unhappy customers? They simply throw their requests to cancel their contracts in the dustbin! Not surprised really as I posted to that effect on the 22 July 2015 at 9h00, after MTN gave me a reference number to cancel my three contracts. Phoned now and there is no reference on the system. How do we escalate this and is there a regulatory authority to complain to? MTN I have LEGAL right to cancel my contracts with you!!! And don't ask me to inbox you as you don't reply on those.<br>
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Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 13:04Hello wjvantonder,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and we see that your early termination fee request was processed as per the below response you've received:
*** valid:19/08
ET fee: Samsung s6 edge g925 64gig
R13955.8(Handset Value)/24 months = R581.49 x (20) remaining contract months = R11629.8 (Handset Charge) +
R383.92 (unbilled invoice) estimated +
R1015.2 (Billed invoice) +
Estimated Total=R13028.92
*** valid:19/08
ET fee: Samsung pocket s5301
R1370.20 (Handset Value)/24 months = R57.09 x (5) remaining contract months = R285.45 (Handset Charge) +
R 150(unbilled invoice) estimated +
R129 (Billed invoice) +
Estimated Total=R564.45
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and we see that your early termination fee request was processed as per the below response you've received:
*** valid:19/08
ET fee: Samsung s6 edge g925 64gig
R13955.8(Handset Value)/24 months = R581.49 x (20) remaining contract months = R11629.8 (Handset Charge) +
R383.92 (unbilled invoice) estimated +
R1015.2 (Billed invoice) +
Estimated Total=R13028.92
*** valid:19/08
ET fee: Samsung pocket s5301
R1370.20 (Handset Value)/24 months = R57.09 x (5) remaining contract months = R285.45 (Handset Charge) +
R 150(unbilled invoice) estimated +
R129 (Billed invoice) +
Estimated Total=R564.45
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Aug 2015, 13:04
Official
Hello wjvantonder,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and we see that your early termination fee request was processed as per the below response you've received:
*** valid:19/08
ET fee: Samsung s6 edge g925 64gig
R13955.8(Handset Value)/24 months = R581.49 x (20) remaining contract months = R11629.8 (Handset Charge) +
R383.92 (unbilled invoice) estimated +
R1015.2 (Billed invoice) +
Estimated Total=R13028.92
*** valid:19/08
ET fee: Samsung pocket s5301
R1370.20 (Handset Value)/24 months = R57.09 x (5) remaining contract months = R285.45 (Handset Charge) +
R 150(unbilled invoice) estimated +
R129 (Billed invoice) +
Estimated Total=R564.45
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and we see that your early termination fee request was processed as per the below response you've received:
*** valid:19/08
ET fee: Samsung s6 edge g925 64gig
R13955.8(Handset Value)/24 months = R581.49 x (20) remaining contract months = R11629.8 (Handset Charge) +
R383.92 (unbilled invoice) estimated +
R1015.2 (Billed invoice) +
Estimated Total=R13028.92
*** valid:19/08
ET fee: Samsung pocket s5301
R1370.20 (Handset Value)/24 months = R57.09 x (5) remaining contract months = R285.45 (Handset Charge) +
R 150(unbilled invoice) estimated +
R129 (Billed invoice) +
Estimated Total=R564.45
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,