1 reviews | Active since Jun 2016
MTN ignores ********** upgrades in order to continue *****ing money from unhappy customers
<p>I called MTN on 29 April 2016 in order to cancel my contract after 2 years. They then told me that my contract was upgrade in March 2016. I am not aware of this ********** upgrade at all as I have no further interest in utilizing the contract I had with MTN. I obtained an affadavit from the police station and submitted it to MTN stating that I would like the contract to be cancelled immediately. A month later I have heard nothing regarding my case other than (on 6 May 2016) that it was escalated to their ***** department. In the meantime MTN continues to take money from my bank account every month.</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to get hold of you on the number provided on the post and we are unable to access the number with the number. Please respond to the email we have forwarded you, in order for us to escalate the matter to the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to get hold of you on the number provided on the post and we are unable to access the number with the number. Please respond to the email we have forwarded you, in order for us to escalate the matter to the ***** division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***