GW
Gordon W
1 reviews | Active since Jul 2011
20 Aug 2015, 11:02
Mtn ignores client Ref no. ***
I have requested Mtn to assist me with a query regarding signal. Twice via phone and finally via e-mail. I got a response from Shereen asking for more details which I supp****. She told me the query had been forwarded to Gareth (27-07-2015). An enquiry from me (03-08-2015) received no reply. Again (19-08-2015) still no reply. <br> My business partner is with Cell C and he had his signal issue sorted within a few days. Well done Cell C! They even sent someone to test the signal.<br> I really hope Mtn will pull there socks up! Shocking client relations!
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MTN South Africa's replyOfficial
10 Sept 2015, 11:46Hello gbjw,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network Coverage. They will investigate and revert to you with feedback and a way forward.
We apologise for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network Coverage. They will investigate and revert to you with feedback and a way forward.
We apologise for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 11:46
Official
Hello gbjw,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network Coverage. They will investigate and revert to you with feedback and a way forward.
We apologise for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Apologies for the inconvenience experienced, please note that the matter has been referred to Network Coverage. They will investigate and revert to you with feedback and a way forward.
We apologise for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
Warm Regards
Thabisa
REQ:***
Best regards,