1 reviews | Active since Aug 2016
MTN ignores any communication
<p>I made an arrangement with MTN to repay arears over three month<br />Now that I paid they do not respond to any form of communication to have my phone reconnected?<br />Not via email<br />not via 808? you cannot connect to a consultant<br />Their offices at N1 city cannot assist</p> <p>now whatPoor Communication from MTN</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Legal management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your response
I did get an email from them and they DID NOT respond to my request??
i paid according to the arrangement but they gave no attention to having my phone reconnected as agreed
Thank you for your response
I did get an email from them and they DID NOT respond to my request??
i paid according to the arrangement but they gave no attention to having my phone reconnected as agreed