NH
Nino H
1 reviews | Active since Jul 2015
09 Jul 2015, 14:45
MTN ignores all requests to cancel contract
I've been awaiting a response from MTN since 14 May 2015 and yet to receive any resolution to my query (Ref number: ***8). MTN clearly does not read these emails as they keep requesting my handset details to cancel the contract, yet these are SIM only contracts. With no service and several billing errors on 4 of our MTN contracts we have opted to cancel them, but this seems to be an impossible task, even though this right to cancellation is afforded to my by the CPA. Clearly MTN has no respect for legislation or common decency to provide a service their customer's pay for.
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MTN South Africa's replyOfficial
28 Jul 2015, 19:45Hello kaizenZA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has not yet reached it the expiry date, therefore should the contract be cancelled, you would be liable for early termination fees. Your request will be forwarded to our retentions team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has not yet reached it the expiry date, therefore should the contract be cancelled, you would be liable for early termination fees. Your request will be forwarded to our retentions team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Jul 2015, 19:45
Official
Hello kaizenZA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has not yet reached it the expiry date, therefore should the contract be cancelled, you would be liable for early termination fees. Your request will be forwarded to our retentions team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract has not yet reached it the expiry date, therefore should the contract be cancelled, you would be liable for early termination fees. Your request will be forwarded to our retentions team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***