MTN IGNORED OUR REQUEST DURING MIGRATIONS FOR WHICH WE HAD NO SAY

We recently in November 2019 were informed via email that 3 of our business numbers were to be migrated to MTN My Business packages whether we wanted or not. We were given packages to choose from and we chose the packages closest to the existing ones. These packages had the facility to go over the set package limit which we specifically requested to be set to 0 at the time of migration to ensure we do not get surprise accounts at the end of every month. THIS BEING A WAY FOR MTN TO INCREASE THEIR INCOME OUR REQUEST WAS TOTALLY IGNORED. We received an account summary with one of our numbers having gone over their limit and when I queried the amount it was for data purchased on one of these numbers we specifically asked for to be blocked from this option. I promptly while on the line with MTN service champion requested this facility be removed from all numbers I was told to send the request on a business letterhead. I insisted to be assisted immediately and was transferred to the credit controller who did not even answer my call and after waiting for several minutes decided to end the call and write this review.

THE NUMBERS IN QUESTION WERE ALL SET UP BY THE MTN STORE WHERE WE ADDED THEM TO BE AT A TOTAL OF THE CONTRACT AMOUNT WITH NO FACILITY AT ALL TO ENCURE EXTRA CHARGES. WHY WERE THESE SETTINGS NOT CARRIED OVER TO THE PACKAGES WE HAD TO MIGRATE TO. I PERSONALLY SENT AN EMAIL TO THE MIGRATIONS DEPARTMENT WHO DID NOT EVEN REPLY OBVIOUSLY BECAUSE THIS MEANT LESS INCOME FOR MTN. WE HAVE BEEN WITH MTN FOR SEVERAL YEARS AND THIS IS TOTALLY UNACCEPTABLE. WE SET ALL OUR NUMBERS UP TO NOT BE ABLE TO GO OVER THE LIMIT WITH A TOP UP FACILITY SO THAT WE PAY THE SAME AMOUNT EVERY MONTH. MTN WILL SUSPEND YOUR LINES FOR AS LITTLE AS R30-00 IF YOU FALL BEHIND AND FOR THIS REASON ALL THE OVER FACILITIES ON OUR ACCOUNT NEED TO BE REMOVED IMMEDIATELY.