MTN Ignored my Complaint and Damaged my Credit Score

I am extremely disappointed with MTN’s poor handling of my complaint regarding an incorrect debit charge of R2,800 for a router that I had already cancelled and returned. I lodged this complaint and was issued a ticket number, with a promise on the 14th of August 2025 that I would receive feedback. Since then, I have not received any response or assistance. With ticket number: SR#***

This issue has now gone unresolved for months, and what’s even worse is that the incorrect charge has negatively affected my credit score, something that could have easily been avoided had MTN followed up and resolved the matter as promised.

It is unacceptable that a customer has to chase after a company repeatedly for a mistake that is not their fault. I did everything required on my side by cancelling and returning the router, yet the debit was never reversed. I am requesting that this matter be treated as urgent, that the charge be reversed immediately, and that the impact on my credit profile be corrected. MTN, please reach out to me at [***] to provide feedback and final resolution.