MT
Marina T
1 reviews | Active since Mar 2009
16 Feb 2017, 07:19
MTN ignored migration request
<p>On 6 January I made a migration application to move from a fixed term contract to a prepaid service (my contract expired years ago). I received notification etc, but guess what? MTN still deducts money each month as if I'm on contract, even though I was told it will all be done by 6 February. When will this be fixed? Reference for request is ********** .</p>
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Replies (2)
MTN South Africa's replyOfficial
16 Feb 2017, 18:30Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the prepaid migration was processed on 2017-01-23, the debit order that went off on 2017-02-15 was for the last invoice dated 2017-01-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2017, 18:30
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the prepaid migration was processed on 2017-01-23, the debit order that went off on 2017-02-15 was for the last invoice dated 2017-01-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MT
Marina T's updateReviewer Update
17 Feb 2017, 06:56Thank you for clearing up the matter.
MT
Marina T's update17 Feb 2017, 06:56
Reviewer Update
Thank you for clearing up the matter.