1 reviews | Active since Aug 2017
<p>I renewed my wife's contract with MTN at Baywest MTN in PE in April 2017. The subscription we signed for is not the one we wanted (the one that the MTN agent showed us). We only realized this after the the fact when there was an issue with the data.</p> <p> </p> <p>The plan that we choose was a MTN Choice +L, but the one written in the document by the MTN Agent was a MTN Choice +Talk L............we signed on the document but the agent preprared it incorrectly.</p> <p> </p> <p>When we contact MTN we were told that we can do a migration.</p> <p> </p> <p>Migration papers was send to Maurisa Rossouw at MTN in Baywest on 8 June 2017 and we are still waiting for feedbac****!</p> <p> </p> <p>No comes back to us? Everytime the matter is in the process or it is escalated!!!</p>
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Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
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regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
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