1 reviews | Active since Oct 2016
MTN IGNORANCE
<p>Hello Peter.</p> <p>My name is Amos, am a young hardworking citizen and I happen to be very upset with my mobile insurer MTN. I took out out a contract with mtn for an apple iphone 6 plus . The lcd display of the phone went of on the 5th of October and as normal, I put in a claim to have the handset repaired. I send an email with the required forms 3 times already and no one has responded to me with any sort of feedback .</p> <p>MTN has a service level agreement of a 2 day turn around time for responses, but up to this day my phone is still not working and am very much inconvinieced. Please help. </p> <p> </p> <p> </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,