TM
Tyson M
1 reviews | Active since Feb 2012
19 May 2015, 20:46
MTN ifails to keep the promise
Called MTN to cancel my contract because it was done, and they advised me on not to do it. Instead they offered me a deal with first 3 months free. I was shocked when they billed me immediately in the first month of the contract. I have failed to get hold of them when i call them on 808. I went to their store at clearwater and they said they won't be able to assist. I have the reference number for the offer and was confirmed at the store.
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MTN South Africa's replyOfficial
26 May 2015, 11:50Hello Tyson mutobvu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter ha been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter ha been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply26 May 2015, 11:50
Official
Hello Tyson mutobvu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter ha been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter ha been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica