SK
Siyabonga K
1 reviews | Active since Jan 2015
01 Sept 2015, 08:19
MTN Idiots are still debiting my account
My contract expired in May and I cancelled it but up to today they are still debiting me, I have logged complains but there is not response. What must I do now?<br> <br> ***<br> <br> Siyabonga Kubeka<br> ***
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MTN South Africa's replyOfficial
01 Sept 2015, 10:27Hello siyakubeka16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you account was last invoiced on 01 June 2015 for usage until the 08 May 2015. The debit was submitted and returned by your bank. Since payment was not received the debit order was resubmitted on the 31 August. Kindly note that this was the final amount and is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you account was last invoiced on 01 June 2015 for usage until the 08 May 2015. The debit was submitted and returned by your bank. Since payment was not received the debit order was resubmitted on the 31 August. Kindly note that this was the final amount and is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 Sept 2015, 10:27
Official
Hello siyakubeka16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you account was last invoiced on 01 June 2015 for usage until the 08 May 2015. The debit was submitted and returned by your bank. Since payment was not received the debit order was resubmitted on the 31 August. Kindly note that this was the final amount and is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you account was last invoiced on 01 June 2015 for usage until the 08 May 2015. The debit was submitted and returned by your bank. Since payment was not received the debit order was resubmitted on the 31 August. Kindly note that this was the final amount and is payable.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***