*********** MTN IDIOTS

I upgraded my contract in Jan 2023. I confirmed several times before upgrading that my phone would be enabled for Roaming with the package criteria. I was reassured of this my 5 people at MTN. Upon departure from SA on the 26/ 3 I called again to confirm.

I now sit internationally calling the fools at MTN as the mobile isn't Roaming.... icalled 5 times and get cut off as they answer and drop the line....then I get through to a guy who I explain clearly I need my phone to roam I explain I'm overseas and the phone won't work in London, he interprets as I need to cancel Roaming..... The line then disconnects I try for the 6th time yo call reach another guy after explaining my frustration he too drops the line.

MTN IS A BUNCH OF IDIOTS!!!

people in the call centre are operate like this is their 1st job or are either uneducated to work for a mobile network.

I have tried 7 times to call MTN from abroad and this is the kind of games the gools play. To date the phone isn't Roaming. I anticipate that someone will call to apologize or maybe not....but that doesn't change the fact that my mobile won't work which I require for business. I now upgraded to a 24 month contract and sincerely wish I can cancel and move to vodacom which aren't a bunch of idiots!!.

MTN YOU ARE THE BIGGEST DISSAPOINTMENT YOU RUN YOUR OPERATION LIKE A BUNCH OF FOOLS AND I REALLY WANT THIS TO BE ESCALATED TO THE HIGHEST LEVEL AS THIS IS THE 3RD TIME I HAVE HAD THIS ISSUE.