MTN Identity Theft and ********** Contract

It has come to my attention that someone opened a ********** contract account at MTN using my details which is extremely disappointing and I have been struggling to get a hold to the ***** department or service champions to get this account cancelled and why is there a ***** line if it doesn't work (083 135).

To my knowledge when open a contract in SA one is required to prove their identity via biometric measures . Therefore I am shocked and disappointed that an ********** account was opened on my profile at MTN without the above measures this clearly shows MTN 's lackluster approach any checks and balances.

What's more concern is that the account appears on my credit profile and I am in the process of purchase house :( .