MTN ICOMPETANCE

Good Day,

I have the worst service from MTN customer line.

My bill has been an issue since April 2022. I have been passed from pillar to post.

I first noticed that my billing amount was higher than usual and I then went ahead and enquired. I was being charged at least +- R300 above my actual billing since April 2022.

I have been told that it was due to content services which they cannot validate as to how I subscribed to. I have been given numerous reference numbers that have gone unresolved.

I have been frustrated and trying to resolve this issue, whereby I have to keep on calling them and keep speaking to new people that are not trained enough to assist me in such a simple billing issue.

Till today I am still waiting for my query to be resolved. I am still paying monies that don't make sense, because if I don't, my services get cut off.

I was told that an email was sent to cancel those content services and yet till my recent bill. It's still the same issue.

I have ran out of ways to try and get assistance and even if I call. I will be out to someone that will be *********** to assist me.

I have no faith in MTN and I have been a faithful customer for over a decade now.

Any assistance would be really appreciated.

Sizwe Ndlovu *** ***