BS
Boitumelo S
1 reviews | Active since Apr 2019
04 Jul 2019, 20:55
MTN I WANT MY MONEY BACK WHICH WAS USED TO PAY THE ********** ACCOUNT
A *****ulant account was opened with my details (in 2018)and money was being debited from my bank account.I wrote a review on 27 April 2019 and was assured by mtn that the ********** account has been closed and i will be paid back my money.But up until today 4th July 2019,i still have not received my money.MTN PLEASE PAY MY MONEY BACK.
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Replies (2)
MTN South Africa's replyOfficial
05 Jul 2019, 11:42Good day Boitumelo
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that there is currently a credit of R718.75 in your account and this will be processed as a bank refund.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply05 Jul 2019, 11:42
Official
Good day Boitumelo
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that there is currently a credit of R718.75 in your account and this will be processed as a bank refund.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
BS
Boitumelo S's updateReviewer Update
19 Jul 2019, 17:08Thank you i received my refund this week from MTN.Thank you again.
BS
Boitumelo S's update19 Jul 2019, 17:08
Reviewer Update
Thank you i received my refund this week from MTN.Thank you again.