MTN i want my money back & cancel this contract

Im super disappointed with the service I've received from MTN,

i received a contract simcard last year Jan, 2 days after receiving the sim i told mt courier and mtn advisor that i do not want the contract anymore,

Ive been calling MTN almost every month requesting to cancel the contract with no lunch, in a day ill speak to more than 5people transferring me from one person to the other,

The other day i was told to pay a cancelation fee, for WHAT??? I requested cancelation less than 7days after receiving the simcard.

Now in December again after calling so many times one consultant told me to go to the store as they couldn't assist. I went to the store they told me they can only assist with calling the call center as they do not do cancelations in store, i went again to a different store on Tuesday this week, the lady said she has sent the email and I should receive a call confirming the cancelation till today nothing.

All i need from you guys is : 1. Cancel this contract 2. Refund me my money back,

i have never used your services and i been requesting cancelation since last year Jan after receiving this Sim. The sim was never used or even activated.

If i go to the Bank to stop this debit you now going to put my name on ITC for non payment, i have a prepaid sim with you guys it's fair that i buy data and voice minutes every week while also paying for the service im not using.

Regards Flory Ranthimo Contact number : ***