FL
Francois L

1 reviews | Active since May 2016

24 May 2016, 07:12

MTN I thought you where better then this...

<p>I am not a MTN client but still MTN managed to get hold of my details and used it to open a cellphone contract for someone in my name.</p> <p>In 2015 MTN started to take huge amounts of my Bank account in the region of R23 000.00 per month.I was able to reverse the transactions.On 15 September 2015 Cristina from MTN collections gave me a call and informed me that I owe MTN a huge amount.(where did she get my contact number?)</p> <p>I told her that I dont even have a MTN account,I have a Cell C pay as you go phone,she then requested me to send an Affidafit and to sign it 6 times to confirm my signiture which I did.</p> <p>Now a lady from Shapiro Recoveries/Leagal Firm contacted me to collect the amount in arrears.</p> <p>MTN...I WANT TO KNOW WHERE DID YOU GET MY DETAILS,COPY OF ID ETC. AND HOW DID YOU MANAGE TO OPEN SUCH A CONTRACT WITHOUT MY CONCENT,I REQUESTED ON NUMEROUS FRUITLESS ATTEMPS FOR A COPY OF THIS CONTRACT,I WANT TO KNOW WHICH BRANCH OPENED THE CONTRACT WHO DELT WITH IT.</p> <p>I used to be impressed with MTN...but this is scary stuff...</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2016, 10:41
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up as per reference: REQ:*** the request has been logged with the ***** department to investigate the contract opened in your name. Please see the feedback from the ***** department " Client needs to supply us with a recently certified copy of ID" the ID need to be certified.

Please fax the ID copy to me ***.

Kind Regards,

Alice van der Merwe

REQ:***