MTN I HATE YOU

I got a new sim only data contract with mtn activated on the 1st of October 2021 upon activation I requested to use my prepaid number for the data contract I wanted mtn to load my data on my prepaid number, but mtn decided to moerskond my life and deactivate my prepaid number it’s been two months now all I get from mtn is ( your SIM card is active on our side please wait for two hours and restart your phone) I even went to mtn to check my number but at the store they said my number is not an mtn number they don’t see it on their system. I have written countless emails to mtn phoning everyday getting a nonsense of an answer. I even wrote a complain to mtn like always they don’t care they only rep**** when I sent them a third email because I copied ICASA and my lawyers because I’m losing money I’m losing clients I can’t make calls can’t receive calls can’t make sim swap. ICASA is taking forever to investigate the matter they don’t even update me. MTN can’t help me with the problem they created I wonder if they even know what they’re doing. How can you fail to manage your own product? If they can’t fix their own technical errors who should do it for them then? I hate to change my number I have been using mtn for 13 years now I guess they are tired of my money worse they’re deducting money for the something that I can’t use.