MTN - I give up, your service is *******.

I have been battling for 3 months to get MTN to reset my password so I can pair my smart watch to my phone. Spent hours in store, hours on the phone and get pushed from technical back to customer service and back to technical etc.

On the 10 May 2024 I eventually emailed MTN with all the screenshots of the issue with descriptions etc and received an email with a Reference number: a5fe5431-1bba-4d1a-a67e-a*** that said that they typically respond within 48 hours and are committed to resolving your query. I am still waiting for them to get back to me.

It is unbelievable that not a single person I have spoken to at MTN can figure out how to reset my password so I can pair my smart watch with my phone.