1 reviews | Active since Nov 2014
MTN - I give up :(
Response from MTN Insurance regarding previous post:<br> Thank you for raising your concerns with MTN.<br> <br> Please accept our apologies for any inconvenience caused.<br> <br> According to our records you are not insured with us, and a request was sent to you to please furnish us with proof of your Insurance documents in order for us to assist you promptly.<br> <br> Regards,<br> Ebbedene<br> <br> My question to you: What is the insurance charge for on our monthly invoice? You request me to furnish you with proof of my insurance documents, but only provide a reference number.... so where do I send it? <br> <br> Sending it to your normal email address sends the generic response, stating 'Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience\<br> <br> You have had that generic response for the last 2 months
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly email your insurance documents to *** and we will escalate to our insurance department to investigate,
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly email your insurance documents to *** and we will escalate to our insurance department to investigate,
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you.
Kagiso
REQ:***
Best regards,