1 reviews | Active since May 2019
MTN, I do know what to do.
Long story short. My cell phone contract reached maturity some time ago and my contract is now based on a month to month cycle. I am happy with this arrangement and my phone is still going strong which is why I have not renewed, or upgraded my contract.
Seems simple enough, one would think, however try dealing with the call centre. I will not supply the whole number, but I am being harassed by a number starting with 031. It has got to the point where both my wife and I have put a block on the number, however Truecaller shows that I am getting up to 5 calls per day from someone who thinks I need a new phone. Check your records - 5 calls on 7 May 2019.
My request is simple. Stop phoning my wife and me. When we want a new phone, or we want to renew, or upgrade our contracts, we will phone you, since after all, this is what we did when we took out the contract in the first place.
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our Sales team to please remove your number from receiving sales calls.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our Sales team to please remove your number from receiving sales calls.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
