MTN - I AM MY OWN COMPLAINTS HANDLER NOW???

I am officially done with MTN and am not taking this matter to an Ombudsman. MTN had the damn audacity to send me full circle, from department to department and then tried to do it again. Still refusing to credit my account for overpaid insurance, but PROVIDING NO PROOF and a proper explanation as to why it is declined. IF YOU CANNOT PROVIDE ME WITH PROOF AS I HAVE PROVIDED TO YOU, YOU ARE *****ING FROM ME!!!

I have now spoken with new administrators, old administrators, raised Complaints where THE HANDLER DIDN'T DO THEIR JOB and instead gave me a simple email address and basically told me to eff off! I called into customer care, I have used the messenger option I have spoken to the store AND NO EFFING BODY CAN ASSIST ME. Each department sends me to the next, or back where I have just been referred forward! I CANNOT UNDERSTAND???

I work in a call centre and I need once again say that this is hands down the most ***********. Lacking of customer service! No knowledge on anything because they keep passing the buck. I am apparently not allowed to request proof of SMS which "apparently" got sent to my device, I was told I need to go to the police to obtain whatever ****??? No ownership at all. Even the person responding to this keeps sending me to different departments and I'm not even supposed to be talking to them SINCE I RAISED A COMPLAINT MY HANDLER SHOULD HAVE BEEN TAKING CARE OF GETTING ALL THE INFORMATION.

PLEASE send me the proof I require for my case, as I am now handling my own damn complaint. I HAVE BEEN PAYING BILLS ON TIME NEVER REVERSED OR MISSED A PAYMENT. THE LEAST YOU COULD DO IS YOU DAMN JOBS SERIOUSLY.

I don't even know what reference number to put below BECAUSE I HAVE SO MANY!!!