MTN HVRC PATHETIC SERVICE

<p>In March 2016 I took my phone for repairs at lephalale mall MTN shop and i was assisted dy the lady who works there, she booked my phone for repairs and told me im was going o recieve an sms with the quote in a few days time but no sms was sent to me, i then decided to go and check after a few week but when i got the i was told that i must pay R330.00 for the phone to be sent back because allegedly i did not accept the quote which they claim to have sent it to me via sms which i did not recieve. I therefore refused to pay the money because i still wanted the phone to be fixed.</p> <p> </p> <p><br />The lady in the shop therefore refered me to her manager whereby he told me to wait a bit longer so that he can do his own investigation into the matter but i then visited the shop again after two weeks to find that when the shop manager contactecd the HVRC they sent him the email confirmation that they sent a quote but to the number that is unknown to me and at that time i even had the copy of a booking form with all the details and it confirmed that they made a mistake on the number.</p> <p> </p> <p><br />The shop manager gave me the number( ********** ) so i can check on the progress but unfortunately a very rude lady answared and even when i tried to explain she refused to listen and told me that my phone has been crushed because i failed to accept the quote and didnt pay the R330.00.</p> <p> </p> <p>The last step that i took is that i went back to the shop manager and explained what happend and he only gave me the HVRC email and told me i should write an emil and complain there. </p> <p> </p> <p><br />Job card ref: LPCLM ********** </p> <p>EMEI: ********** ********** 3</p>