FS
Francois S
1 reviews | Active since Jun 2013
31 Dec 2018, 10:24
MTN HVRC nonsense
I upgrade my contract on the 2018/08/18, phone was sent to the repair centre on the 20/12/13. So less than 4 months old. Waited for replies and nothing. Until I phone all over. Just to find out, the phone needed to be replaced but they don't have any stock. How do you sell products with out have any spare stock or replacement stock. Vodacom, Telkom everyone has stock of this phone. Except MTN. They can now cancel that contract, as I will port my number to someone with customer service! This is pathetic!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 14:16Good day Francois
Thank you for your email.
I received your complaint via email and will feedback soon.
Warm regards
Roanne Juggannadh
Complaints Management Team
Thank you for your email.
I received your complaint via email and will feedback soon.
Warm regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply07 Jan 2019, 14:16
Official
Good day Francois
Thank you for your email.
I received your complaint via email and will feedback soon.
Warm regards
Roanne Juggannadh
Complaints Management Team
Thank you for your email.
I received your complaint via email and will feedback soon.
Warm regards
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
07 Jan 2019, 14:18Good Day Francois S,
Thank you for the post and please accept our sincere apologies for the delay in replacing your device.
An escalation has been sent to the Repairs Centre for possible speedy resolution.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards,
Itumeleng
MTN Complaints Management team
Thank you for the post and please accept our sincere apologies for the delay in replacing your device.
An escalation has been sent to the Repairs Centre for possible speedy resolution.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards,
Itumeleng
MTN Complaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 14:18
Official
Good Day Francois S,
Thank you for the post and please accept our sincere apologies for the delay in replacing your device.
An escalation has been sent to the Repairs Centre for possible speedy resolution.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards,
Itumeleng
MTN Complaints Management team
Thank you for the post and please accept our sincere apologies for the delay in replacing your device.
An escalation has been sent to the Repairs Centre for possible speedy resolution.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards,
Itumeleng
MTN Complaints Management team
Best regards,