CN
Clint N
1 reviews | Active since Mar 2009
28 Jan 2015, 20:15
Mtn HVRC Contact Centre
Cell phone handed in for repairs - 28 days later <br> we've been charged Service costs because agents can't access the content of an e-mail and only work on attachments
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MTN South Africa's replyOfficial
16 Feb 2015, 11:42Hello cnaude01,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply16 Feb 2015, 11:42
Official
Hello cnaude01,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the repairs management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***