MTN HVRC BAD SERVICE (Job card ALWIC***)

I took my phone in for repairs to Midrand High Volume Repair Centre (HVRC) on 10Dec. When I called to check on the status later that day I was told that my phone would be replaced as they cannot fix it and they are currently waiting for stock. I left the country and could not call HVRC to follow up. When I got back early in Jan I called several times, holding on the line no less than 10min each time. I was rerouted to some call centre (not the HVRC according to the agents) and was told time and time again that the HVRC is still awaiting stock for my phone<br> <br> When I called yet again this morning (30Jan, yes 7 whole wks after I took my phone in) I was told that my phone had been replaced a whole 2 wks ago, all I have to do is pay a charge on the repairs and I can come collect my phone. This charge, upon investigation was found to be an error on the system<br> <br> Why does the phone take 5wks to replace (only about 1 or 2wks can be blamed on the Dec shutdown)<br> Why was the progress not communicated to me via phone call, email, sms, smoke signal??<br> Why was there an error on the system?<br> And why was I not told about this charge (error or not) that stood in the way of my getting my phone back??!??