HG
Hermann G
1 reviews | Active since Jun 2014
03 Jul 2015, 12:38
Mtn ..how to loose customers
I pay my account by debit order. 3 months ago I ported another no to the same account ( 5 nrs tied to this acccount). And every the same problem... my account gets suspended. Reason my credit limit has been reached. When I go to a mtn shop they inform me my credit limit has not been adjusted when I ported my last no. I got the same answer from the call centre and all confirmed they have sent an email to increase this limit, seems to me mtn email all go the same way their call centre is going. Down a very dark hole. This is something sure way to loose a paying what I owe customer due to Mtn approach to its customers. <br> <br> I require my account to to be sorted, fixed.
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 17:08Hello Hermann.Greyling,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Jul 2015, 17:08
Official
Hello Hermann.Greyling,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***