MTN – How is this acceptable?

I have now sent 27 emails to MTN’s Legal, Customer Care, and Complaints departments — without a single response.

My SIM card has been deactivated since 27 June 2025, yet the bill on the MTN App is climbing daily — with no service and no explanation.

On 17 July, I paid the full outstanding amount of R4 288.95, and a Paid-Up Letter was issued by Strauss Daly on 25 July. Despite this, my number has not been reinstated and I’ve had no feedback whatsoever.

This is not just frustrating — it’s financially damaging to my business and deeply disappointing from a service provider of MTN’s size.

🔁 If you’ve had a similar experience or know someone at MTN who can assist, please share or tag them. I truly don’t know what else to do.