MTN: How did this once great company become the worst service provider in South Africa

MTN, wow, the worst customer service I have had. Im at a point where I no longer get upset or annoyed, I just accept terrible service as the way MTN does business.

Over the last few months my contract kept getting suspended and I kept having to call MTN to get it unsuspended. Initially it was explained to me that it is because I underpaid one of the invoices and now the system is confused, a representative (dont have their name) told me that I would need to call in every month to unsuspend the line as they cant make any changes.

Fast forward a month or two later and I am fed up with this process so I speak to another consultant to get to the bottom of the problem. This consultant (Mpumeleleo Ntombela) informs me that there is missing payments and this is actually the reason for the suspension. I checked my payments and realised I did pay these missing payments but the recipient reference was incorrect so I sent the proof of payments to the consultant. After that I am back on air, a week later I an suspended again. I call again and the consultant (Venessa Maduna) answers, I explain the whole thing again and she says the same thing as the other consultant, I send the proof of payments again and boom I am back online. For another week and boom Im back to suspended status. I call again, explain again, no notes on the ticket, I send proof of payments again, boom back online. Fast forward to 6 August, I have been suspended again, I call in again, explain everything again, I send proof of payments again, this time the consultant explains the following, the proof of payment has been sent for allocation, but there is another R748 outstanding, I dont even question this, I just pay it, I send the proof of payment. All is happy, I ask the consultant of there is anything left to pay, she guarantees me that everything is paid and that I will not be shut down. Can you guess what happened a week later? Yes I was suspended again, I call in, another consultant, no notes on the ticket so I have to explain everything again, she says that there is no payment made for May. We are back to square one.

Here are some additional names of consultants that refused to help me because ‘they cant do anything if I dont pay my account’ Nhlalenhle Cele Minnhle Cele

Can someone help me please???? I just want to have a reliable service, can this not be seen as breach of contract? MTN was always so good, what the hell happened to them? They are not keeping up with the other networks in pricing and definitely not in service.

I am currently suspended again by the way, been waiting for a “managers call back” since yesterday, I called again this morning and requested another “managers call back from Minhle Cele, her manager is Jothita Abbana, hopefully i receive it soon, i doubt it though! One last thing, over the course of 6 months where there were these problems, not once dis MTN call me to tell me they are missing a payment. It took 3 different consultant before anyone told me there is a missing payment.