TM
Thobile M
1 reviews | Active since Aug 2016
30 Aug 2016, 13:33
MTN - How could you?
<p>Good day. I would like to lodge a complaint about my account. During the month of August I got debited a large sum of money and I didn't understand why as I requested my account to be set to a limit of 0 from the time I upgraded my account. when I went to mtn they logged a call for me and today ive been notified that im the one who requested the limit to be increased and to my knowledge I have never done that and the first time I found out you can manage your limit was when I visited the mtn shop to enquire about the debit on my account.</p> <p>this is very frustrating as I have never requested mtn to increase my bill and according to my knowledge I am the only one with access to the phone.</p> <p>I am very unhappy about the service received from MTN. just when I was excited that when I upgraded my account I received a discount not to pay my premiums for 3 months and now mtn does this.... is this just a way for you to get the money back.</p> <p> </p> <p>my account number is - A ********** and cell phone number - ********** 681</p>
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MTN South Africa's replyOfficial
31 Aug 2016, 18:27Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your package is My MTNChoice 100mins, the package allows you to set up your monthly spending limit for out of bundle spend and also has the ability to top-up with airtime whilst on a post-paid contract. The usage limit was changed by the cellphone user via the USSD code to allow the charges for the out of bundle spend.
Date/Time Source Channel Old SUL New SUL
2016-06-27 08:22 USSD R 0.00 R 3,100.00
2016-08-02 23:17 USSD R 3,100.00 R 5,400.00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply31 Aug 2016, 18:27
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your package is My MTNChoice 100mins, the package allows you to set up your monthly spending limit for out of bundle spend and also has the ability to top-up with airtime whilst on a post-paid contract. The usage limit was changed by the cellphone user via the USSD code to allow the charges for the out of bundle spend.
Date/Time Source Channel Old SUL New SUL
2016-06-27 08:22 USSD R 0.00 R 3,100.00
2016-08-02 23:17 USSD R 3,100.00 R 5,400.00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,