MTN, HOW CAN WE BRIGHTEN UP YOUR DAY.... YOU CAN DO SO BY CANCELING MY CONTRACTS

MTN, HOW CAN WE BRIGHTEN UP YOUR DAY.... YOU CAN DO SO BY CANCELING MY CONTRACTS I have a contract with MTN that I have been trying to cancel for the past 3 months with no success. I did an upgrade on the 26th March2021 and received delivery on 1st April 2021 After receiving the device I contacted MTN and advised them that I’d like to cancel the upgrade because I was not happy with the device. I was told to return the phone to any MTN store and the cancelation period will commence as soon as the warehouse receives the device. I went to 2 different stores and was turned away because they don’t deal with cancellations. I was later referred to THE GLEN MTN who accepted the device and nothing has been done since the 7th of April. I call MTN every day, get placed on hold for over an hour, on average and at the end of the call the matter is being escalated. Every time I call in I get told a different story about what/ how they can’t/can assist. I get told a different story with every consultant that I speak to. How many escalations does it take to cancel / sort out a query. I was asked to continue making payments because the system doesn’t recognise that I returned the phones. I have given MTN everything they need and still nothing. My account is being debited for a service that I am not receiving.