MTN hostage: Network Locked

This is really unacceptable the level of service that I am getting from MTN as a service provider. It’s been almost two years ago, I bought a mobile phone cash, not even on contract. When I bought a new device, I wanted to use a different service provider in my old device, only to find out it is network locked.

I contacted them to have it unlocked and it has been a week now and this device is still networked locked, after contacting the MTN Contact Centre a number of times. Not being able to give me any feedback, I was told that it would take 24hrs to have the device network unlocked.

The Contact Centre sends me now to Customer Care, now Customer care is sending me to one of the branches. Please tell me what are they going to do different.

I feel like I am being held hostage by a Service Provider who is sending from pillar to post. Is the goal that get me so frustrated that I just give and remain with MTN?

Please give this immediate attention, because what MTN is doing cannot be legal. It is my choice who my provider is as I have no contractual obligations with MTN.

My MTN references that I dealt with them: ref: *** / ***