MTN Horrors never end
<p>I have called MTN over 20 times and have countless email trails including Errol Maistry and Nonhlanhla Hadebe who both go silent after our interactions.</p> <p> </p> <p>After my 1st Hello Peter complaint they acted as if they were going to help but nothing has transpired of that. </p> <p> </p> <p>Their system apparently cancelled my debit orders with them (their own eror) and made me a cash paying customer (without my consent). After trying to sort this out, they never got back to me and instead handed me over to Shapiro debt collectors. Nonhlanhla explicitly stated that no one had transferred the account and that this would be cancelled and resolved btween myself and MTN.</p> <p> </p> <p>I am stil receving calls from the debt collector despite the long trail of emails that I have of interaction with MTN.</p> <p> </p> <p>Please can this be resolved ASAP.</p> <p> </p> <p>Phone number: ********** </p>
Good Day Hlengiwe Zulu-Phiri,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically converts numbers into stars in order to protect your confidential information. The number mentioned on this post has been converted to stars and we are unable to see it. Please add the number on the "Client Reference" under Review Information section so we can see it.
Without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Hlengiwe Zulu-Phiri,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically converts numbers into stars in order to protect your confidential information. The number mentioned on this post has been converted to stars and we are unable to see it. Please add the number on the "Client Reference" under Review Information section so we can see it.
Without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
ID number: ***
ID number: ***
Contact number: ***
Email: ***
Contact number: ***
Email: ***
