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Sylvia M

1 reviews | Active since Sept 2018

11 Sept 2018, 16:05

MTN horrorable service

i bought a contract phone last year in august, recently i have experienced my line be suspended but i never skipped payment. on the 11 September 2018 , i called then i was told that my account is not up to date because in september 2017 they were supposed to deduct double amount on my first payment. the guy who was helping me told me that he was not with me when i took the contract so he cant tell me why MTN never debited for two months. my line is now suspended and they say i should settle the amount due which i didnt know about it all this time. MTN'S service is very bad and their consultant's customer care is very bad. now my line is blocked.

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Replies (4)
MTN South Africa
MTN South Africa's reply12 Sept 2018, 05:05
Official

Good day Sylvia,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that there is an amount of R262.65 that is outstanding on your account. We do advise that you update your banking details and load a debit order on your account. You may contact our customer service department on 135 should you wish to do so.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

SM
Sylvia M's update12 Sept 2018, 10:16
Reviewer Update
I think you misunderstood my statement im not saying im not unaware of the amount due. My problem is that i have never skipped a month without paying my installment. Every month when i was receiving invoice it was never communicated that my account is overdue until august when they sent me an invoice that my account is overdue. Why is it that it was not debited from my account the very same month it was supposed to be debited. I cannot be able to pay that because it will inconvenience me financially. Why is it that since is not my fault that the month was skipped by you then make an arrangement for me to pay that. Please check why did they skip the month.
SM
Sylvia M's update12 Sept 2018, 10:16
Reviewer Update
I think you misunderstood my statement im not saying im not unaware of the amount due. My problem is that i have never skipped a month without paying my installment. Every month when i was receiving invoice it was never communicated that my account is overdue until august when they sent me an invoice that my account is overdue. Why is it that it was not debited from my account the very same month it was supposed to be debited. I cannot be able to pay that because it will inconvenience me financially. Why is it that since is not my fault that the month was skipped by you then make an arrangement for me to pay that. Please check why did they skip the month.
SM
Sylvia M's update12 Sept 2018, 10:18
Reviewer Update
Again please try to resolve the way your consultant adressed me.