MTN Horror Service!!!

<p>I sent my insurance claim on MTN on the 30th of Janury after my phone got damaged, every time i call to find out the status for my claim, i only find ******** people who have no clue about customer service, i had to hold for 45 minutes to wait on the quee aftyer that i got to talk to someone who doesnt know how to even process a claim, fistly they dont send acknowledgement, everytime you call its like you are calling different companies, each one they tell what they think, how come such a big company can have such *********** people all the time, this is the culture for MTN. Everytime they come up with a new thing, when you ask for reference number for the call, they just drop the phone.</p> <p> </p> <p>Ive been with MTN FOR THE PAST 17 YEARS, but am fedup!!!</p>