1 reviews | Active since Aug 2020
Hello everyone here. I would like to start by saying Mtn South Africa is horrible. I am currently on a 2 year cellphone contract which i started January 2019 . Everything was going on well till March 2020 where the pandemic came in affecting shop inhouse services and ~everyone world wide. I am a loyal Mtn customer from day 1 that i started my contract January 2019 .All along i was doing inhouse payments before the pandemic and I never skipped any monthly payment but am facing threats of legal action to be taken on me for 2 months contract payment which mtn claim i did not pay for the period when the pandemic started . The months of March and April 2020 i made payments via EFT and thats where my horror started. Upon making these payments i created mtn as a beneficiary for my payments using an mtn contract account number i was given by one of the mtn agents(champions). A time came when i recieved an sms saying please pay an outstanding amount to avoid suspension of your services . Indeed mtn suspended my services and i called in explaining that i had made payments. I was asked to email all my proof of payments which i did and got my services back. A few days later i got my services suspended because of the same problem which i resolved with another mtn "champion". The problem just grew bigger as my services were now being suspended from time to time till today and now it has come to full suspension. I went to 3 different mtn shops. One in Port Elizabeth another in western cape Stellenbosch and the last one in Capetown Capegate trying to resolve the problem which is part of my life. I was asked for my bank statements on all these mtn shops which i gave them but still that wasnt good enough as proof . I made the payments mtn accused me of not paying , ontop of the inconvenience mtn has caused to my work and social life i am being threatened legal action is to be taken against me if they( mtn )dont get the "outstanding amount" Clearly am disgusted as mtn is quick to suspend my services when clearly its staff "champions" are not investigating my matter when i gave them what they asked for . I have my job on the line because of all horror that mtn has caused . All mtn can do is demand payments which i did already meaning i must make double payments which is not on . i strongly feel this is a clear way of eliminating too much customers as this kind of act wont be done by a company that cares for its customers. I have resorted to another number in the meantime as i just want to finish the remaining 4 months payments left for my entire contract and am done with Mtn. Am currently using *** Disgusted Stephen .
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